Refund Policy

Returns We must receive your return request within 15 days of delivery. After 15 days, we are unable to offer a refund or exchange. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Refunds Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

Late or Missing Refunds If you haven't received your refund, please check your bank account first, then contact your credit card company or bank, as processing times may vary. If you've done all of this and still haven't received your refund, contact us at support@faithgirlco.com.

Sale Items Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be refunded.

Exchanges We only replace items that are defective or damaged. If you need to exchange an item, email us at support@faithgirlco.com and we will provide return instructions.

Gifts If an item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return once the item is received. If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

Non-Returnable Items Custom or personalized items are final sale and cannot be returned or exchanged unless they arrive defective or damaged.

Return Shipping To initiate a return, email us at support@faithgirlco.com for instructions. You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.